Since 2003, Railbookers has been operating out of the U.K., providing customers with multiple-destination train journeys. In 2013, the tour operator opened up a branch in Los Angeles. Now, the company intends to work with U.S.-based travel agents to bring its brand of rail travel to North American clients.
“The most important company value for us is customer experience,” said John Hale, director of marketing and communications for Railbookers. “When you travel, it has to be an experience. People want to have the holiday of a lifetime, to their exact specifications, so we do absolutely everything to ensure that.”
Making Rail Travel Easy
“Booking train travel in Europe as a member of the public is, in some cases, almost impossible,” Hale said. “The majority of operators’ websites are in different languages, and a lot of them don’t even have a website. Also, the majority of rail providers in Europe don’t release their schedules until three months before travel.” However, Railbookers’ established relationships with rail providers allows the company to coordinate travel across multiple destinations, in addition to extra excursions, to create the exact rail journey clients want.
Read more at TravelAge West.